FAQs

About Forever Frozen

Who is Forever Frozen?

Forever Frozen is a brand of Forever Fresh Foods. It is our standard line of meals available in a frozen meal format.

Where are you Located?

We have a factory store located at:

Corner of Delson Circle & Erica Way

Somerset West Business Park

Somerset West, 7130

Western Cape, RSA.

What are the Opening Times of the Factory Shop?

The Factory Shop is open:

  • Mon - Friday: 9:00 - 17:30
  • Saturdays: 9:00 - 12:30
  • Sun, Public Holidays: Closed
Do you only do Frozen Meals?

No, Forever Fresh Foods also provides the following Product Lines:

Ordering & PAYMENTS

Can I buy Direct from you?

Yes, we have a Factory Shop as well as online shop that is open to the public.

Can I pay with Cash?

Unfortunately not. For your and our safety on Card and Electronic Payment methods are available.

Do you accept Credit / Debit Cards?

Yes, we accept all cards - Visa and Mastercard. We do not accept American Express or Diners Club cards unfortunately.

Can I pay by EFT?

Yes, however funds will need to clear our account before any order will be released.

Do you accept SnapScan?

Yes we do.

Do you offer Discounts or Specials?

Yes we do. Check online or in store for current specials.

Delivery Information

Do you Deliver?

Yes, we offer local (Helderberg, Western Cape) door-to-door deliveries.

How much is Delivery?

Local Deliveries, are FREE for any order exceeding a spend of R600. For all other orders a fixed Delivery Fee of R65 per delivery applies.

How do I get Free Delivery?

Simply increase your order value to R600 or more and the free delivery option will automatically be added.

Which Areas Do you Deliver To?

Currently, we service the greater Helderberg Area, including:

  • Somerset West
  • Strand
  • Gordons Bay

Postal Codes: 7130, 7129, 7140, 7139, 7135, 7151

What are your Delivery Times?

We provide Delivery Services Mon - Fri, from 11am - 7pm, excluding public holidays.

Do you provide Same Day Deliveries?

Yes. Orders received by 11am will be delivered same day.

Can I reserve a preferred Date and Time?

Yes, On Checkout, select any available DATE and available Time slot.

Can I reschedule a Delivery Time slot?

Yes - Call us to request the change.

In-Store Collections

Do you offer Store Pick Up?

Yes we do. Simply order online and select Store Pickup.

When will my Online Order be ready for Store Pick up?

Orders are packed and ready for collection typically within 2 hours. You will be notified when your order is ready.

Is there a cost for Store Pick ups?

No - Store Pick ups are Free.

PRODUCT INFORMATION

What are the Portion Sizes?

We currently have 2 portion sizes:

  • Small (Single Serving) - 300g
  • Large (Double Serving) - 700g
Do all Meals come with a Side?

Other than the Beef Lasagne and Chicken Pot Pie, all meals come with a side included for extra value and convenience.

What is the Ratio of Meal to Side?

Meals containing a Side, are portioned using the golden number or golden proportion of [61.8% Meal : 38.2% Side].

What is the Shelf-Life of your Product?

Forever Frozen meals have a Best Before Shelf-Life of 6 months from date of manufacture.

Are there any Preservatives or similar in your meals?

Absolutely not. All our products are made with whole and natural foods. We do not use any preservatives, "E-Numbers", fillers or bulking agents.

How do I know what Allergens may be present?

Each product lists it allergens on the back of the sleeve on this website under the section Allergens. If in doubt contact us.

How are the meals frozen?

Great question! We lock in all the goodness and flavour using a special blast freezer process, that rapidly freezes the products to below -40° C.

Where do you source your Ingredients from?

We source and support local suppliers and farmers and businesses that share our ethical and sustainable approach to best business practices.

Is your packing Recyclable?

Yes. The container, sleeve and film are all recyclable.

Are your meals Halaal?

Although we have the MJC certification, our range of Frozen Meals are not curently certified Halaal.

HEATING & PREPARATION

How can I Heat the Product?

The majority of our products can be heated in an Oven, Air Fryer or Microwave. We do not recommend Microwave for the Chicken Pot Pie.

Are you Meals suitable for Air Frying?

Yes indeed. Follow the heating instructions on the back of the product sleeve for more information.

Do I have to take off the clear film first?

Other than for Air Fry, the clear film we use is oven and microwave safe. Follow the heating instructions on the back of each product for more information.

Can I Microwave the Aluminium Container?

Yes, aluminium containers are safe in modern microwaves. Ensure the product is in the middle of the microwave and not touching the sides. If in doubt, consult the owners manual of your microwave.

What method is best for Heating the meals?

We recommend Oven, especially for meals that need to brown, crisp or melt (i.e. cheese on the Lasagne).

Do I have to Thaw out the products first?

Other than Microwave, where it is recommended to thaw out the products completely, one can Oven and/or Air Fry the products from frozen.

STOCKISTS

Where can I find your products?

The products are available directly from the Factory Store in Somerset West

We'd love to stock you Products. How do we go about this?

We are busy looking to expand our store footprint. If you have of a retail outlet that will benefit from stocking our products, please Contact Us.

Got any other question?