About Forever Frozen

Who is Forever Frozen?

Forever Frozen is a brand of Forever Fresh Foods. Our award-winning meals are now available in a frozen meal format.

Where are you Located?

We have a factory store located at:

Corner of Delson Circle & Erica Way

Somerset West Business Park

Somerset West, 7130

Western Cape, RSA.

TEL: 0875501579

What are the Opening Times of the Factory Shop?

The Factory Shop is open:

  • Mon - Friday: 9:00 - 17:30
  • Saturdays: 9:00 - 12:30
  • Sun, Public Holidays: Closed
Do you only do Frozen Meals?

No, Forever Fresh Foods also provides the following Product Lines:

Ordering & PAYMENTS

Can I buy Direct from you?

Yes, we have a Factory Shop as well as online shop that is open to the public.

Can I pay with Cash?

Unfortunately not. For your and our safety only Card and Electronic Payment methods are available.

Do you accept Credit / Debit Cards?

Yes, we accept all cards - Visa and Mastercard. We do not accept American Express or Diners Club cards unfortunately.

Can I pay by EFT?

Yes, however funds will need to clear our account before any order will be released.

Do you accept SnapScan?

Yes we do.

Do you offer Discounts or Specials?

Yes we do. Check online or in store for current specials.

Delivery Information

Do you Deliver?

Yes, we offer door-to-door deliveries to all Main centres in South Africa. If unsure if we ship to your location, please contact us.

How much is Delivery?

For orders that do not qualify for free delivery:

  • We have a local rate (for orders delivered in the greater Cape Town Area) and a National Rate for the rest of South Africa.

For up to date rates, please read our Shipping Policy for up to date information HERE

How do I get Free Delivery?

Simply increase your order value to R1400 or more and the free delivery option will automatically be added.

Please read our Shipping Policy for up to date information HERE

Do you have a Minimum Order Value?

Due to the use of specialised insulated packaging that ensures meals remain frozen during transit, we have implemented a minimum order value of R750. This helps us cover packaging costs and maintain product quality. Please read our Shipping Policy for up to date information HERE

Which Areas Do you Deliver To?

We deliver throughout South Africa to all Main Centres. Please read our Shipping Policy for up to date information HERE

What are your Delivery Times?

Orders received by 12PM Mondays will ship same week. Orders received after this cut-off will be shipped at the next week. NOTE: Orders will be delivered on working days during business hours (between 8:00am and 5:00pm). Please read our Shipping Policy for up to date information HERE

How will I know when to expect my Order?

You will receive tracking information upon dispatch to monitor and plan for your delivery.

Do you provide Same Day Deliveries?

No. For local (Cape Town and surrounds), we are able to offer next day delivery services and for National, deliveries may take up to 72 hours. Please read our Shipping Policy for up to date information HERE

Can I reserve a preferred Date and Time?

Unfortunately not. As we make use of independent 3rd party courier companies, delivery will be subject to their delivery schedules and times.

Can I reschedule a Delivery Time slot?

Yes, subject to any request for an alternative delivery date needing to reach us before a shipment has shipped. If we are required to reroute any shipment that has already shipped and where this is logistically possible, an additional delivery fee of R195 will apply - Call us to request the change.

How are shipped products kept frozen?

All orders are packed in specialised insulated packaging, designed to keep meals frozen for up to 72 hours.

Can I mix and match Large & Small Meals in my order?

Yes you can. Provided the minimum order value is met, we will look to accommodate all mixed orders.

In rare circumstances, we may contact you with a request to amend the quantities to better fit the available shipping cartons and to ensure the safe shipment of your order.

Please note: Subject to the size and configuration of your order, there may be open spaces in the carton. These spaces may be filled with packaging material to protect the products and to ensure they stay frozen.

How many Meals fit in a Shipping Carton?

To ensure efficient shipping and reduce packaging waste, we use two carton sizes for frozen meal orders:

 - Large Carton: Holds up to 24 large-size meals.

 - Small Carton: Holds up to 24 small-size meals.

For orders slightly exceeding carton limits, we may contact you to suggest adjustments. For example, if you order 25 meals, we may suggest adjusting the order quantity to optimise packaging before shipping.

In-Store Collections

Do you offer Store Pick Up?

Yes we do. Simply order online and select Store Pickup.

When will my Online Order be ready for Store Pick up?

Orders are packed and ready for collection typically within 2 hours. You will be notified when your order is ready.

Is there a cost for Store Pick ups?

No - Store Pick ups are Free.

PRODUCT INFORMATION

What are the Portion Sizes?

We currently have 2 portion sizes:

  • Small (Single Serving) - 300g
  • Large (Double Serving) - 700g
Do all Meals come with a Side?

Other than the Beef Lasagne and Chicken Pot Pie, all meals come with a side included for extra value and convenience.

What is the Ratio of Meal to Side?

Meals containing a Side, are generally portioned 20% Side and 80% Meal.

What is the Shelf-Life of your Product?

Forever Frozen meals have a Best Before Shelf-Life of 12 months from date of manufacture.

Are there any Preservatives or similar in your meals?

Absolutely not. All our products are made with whole and natural foods. We do not use any preservatives, "E-Numbers", fillers or bulking agents.

How do I know what Allergens may be present?

Each product lists it allergens on the back of the sleeve on this website under the section Allergens. If in doubt contact us.

How are the meals frozen?

Great question! We lock in all the goodness and flavour using a special blast freezer process, that rapidly freezes the products to below -40° C.

Where do you source your Ingredients from?

We source and support local suppliers and farmers and businesses that share our ethical and sustainable approach to best business practices.

Is your product packaging Recyclable?

Yes. The container, sleeve and film are all recyclable.

Are your meals Halaal?

Although we have the MJC certification, our range of Frozen Meals are not curently certified Halaal.

HEATING & PREPARATION

How can I Heat the Product?

The majority of our products can be heated in an Oven, Air Fryer or Microwave. We do not recommend Microwave for the Chicken Pot Pie.

Are you Meals suitable for Air Frying?

Yes indeed. Follow the heating instructions on the back of the product sleeve for more information.

Do I have to take off the clear film first?

Other than for Air Fry, the clear film we use is oven and microwave safe. Follow the heating instructions on the back of each product for more information.

Can I Microwave the Aluminium Container?

Yes, aluminium containers are safe in modern microwaves. Ensure the product is in the middle of the microwave and not touching the sides. If in doubt, consult the owners manual of your microwave.

What method is best for Heating the meals?

We recommend Oven, especially for meals that need to brown, crisp or melt (i.e. cheese on the Lasagne).

Do I have to Thaw out the products first?

Other than Microwave, where it is recommended to thaw out the products completely, one can Oven and/or Air Fry the products from frozen.

STOCKISTS

Where can I find your products?

The products are available directly from the Factory Store in Somerset West and we ship Nationally.

We'd love to stock you Products. How do we go about this?

We are busy looking to expand our store footprint. If you have of a retail outlet that will benefit from stocking our products, please Contact Us.

Got any other question?