Forever Fresh Foods (Pty) Ltd trading as Forever Frozen
Version 2.4 | Effective date: 1st September 2026
| These Membership Terms apply to the Forever Frozen recurring membership programme. Appliance-linked Members are also separately bound by the applicable Teljoy Terms and Conditions. |
| Operator | Forever Fresh Foods (Pty) Ltd, registration number 2016/132807/07 |
| Trading name | Forever Frozen |
| Email for formal notices | info@foreverfrozen.co.za |
| Telephone | 087 550 1579 |
1.1 These Membership Terms govern the Forever Frozen Membership programme operated by Forever Fresh Foods (Pty) Ltd, registration number 2016/132807/07, trading as Forever Frozen.
1.2 By applying for or holding a Membership, you agree to these Membership Terms and the other documents that apply under clause 3.
1.3 Nothing in these Membership Terms excludes, limits or replaces any right or remedy that cannot lawfully be excluded under applicable law.
2.1 “Activation Date” means the date on which a Membership activates under clause 8.
2.2 “Silver Membership” means the Silver Membership Tier selected by you, with the monthly Membership fee, Selection Limit, included services and any selected Appliance option recorded in your accepted signup confirmation.
2.3 “Appliance” means an appliance supplied through an Appliance-Linked Membership.
2.4 “Appliance-Linked Membership” means a Membership selected with one or more Appliances supplied through Teljoy.
2.5 “Billing Cycle” means the period beginning on an Activation Date or Billing Date and ending immediately before the next Billing Date.
2.6 “Billing Date” means the date on which the recurring Membership payment is scheduled.
2.7 “Business Day” means a day other than a Saturday, Sunday or South African public holiday.
2.8 “Cancellation Cut-off” means 17:00 South African Standard Time on the Business Day immediately before the next Billing Date. If the Billing Date is moved to the next Business Day, the Cancellation Cut-off moves accordingly.
2.9 “Gold Membership” means the Gold Membership Tier selected by you, with the monthly Membership fee, Selection Limit, included services and any selected Appliance option recorded in your accepted signup confirmation.
2.10 “Current Paid Billing Cycle” means the Billing Cycle for which the total monthly Membership fee has cleared and has not been reversed.
2.11 “Platinum Membership” means the Platinum Membership Tier selected by you, with the monthly Membership fee, Selection Limit, included services and any selected Appliance option recorded in your accepted signup confirmation.
2.12 “Forever Frozen, we, us or our” means Forever Fresh Foods (Pty) Ltd trading as Forever Frozen.
2.13 “Member, you or your” means the person who applies for or holds a Membership.
2.14 “Meals-Only Option” means a Silver, Gold or Platinum Membership selected without an Appliance.
2.15 “Membership” means the recurring Forever Frozen membership service selected by you.
2.16 “Membership Tier” means the Silver Membership, Gold Membership or Platinum Membership selected by you, including its total monthly Membership fee, Selection Limit, included services and any Appliance option recorded in your accepted signup confirmation.
2.17 “Nominated Delivery Address” means the delivery address recorded for your Membership.
2.18 “Production Cut-off” means the date and time by which a recurring meal selection may be amended for the next scheduled fulfilment.
2.19 “Qualifying Same-Day Delivery Zone” means a geographic area designated by Forever Frozen as eligible for the same-day delivery service applicable to the Membership.
2.20 “Selection Limit” means the maximum combined selling prices of eligible meals that you may select for one monthly meal package during a paid Billing Cycle under the applicable Membership Tier, using the prices applicable at the Production Cut-off for that Billing Cycle.
2.21 “Teljoy” means Film Fun Holdings (Pty) Ltd, registration number 1971/009784/07, trading as Teljoy, and its lawful successors or permitted assigns.
2.22 “Teljoy Terms” means Teljoy’s applicable agreements, disclosures, mandates and annexures governing the Appliance arrangement.
2.23 All amounts are expressed in South African rand and include VAT unless expressly stated otherwise. All times and cut-offs are determined according to South African Standard Time.
3.1 The following documents form part of your Membership agreement where applicable:
3.2 If there is a conflict between documents forming part of your agreement: compulsory law prevails; the Teljoy Terms prevail for Appliance-specific matters; your accepted signup confirmation prevails for the expressly recorded Membership Tier, total monthly Membership fee, Selection Limit, selected Appliance, Activation Date, Billing Date and other member-specific commercial details; these Membership Terms prevail for general Membership matters; specific promotion terms apply only to the relevant promotion; the Return and Refund Policy applies to returns and refunds; the Shipping Policy applies to operational delivery matters; and the general Terms of Service applies last.
3.3 The signup confirmation does not override these Membership Terms because of an obvious administrative or typographical error.
3.4 A lower-ranking document does not amend a higher-ranking document unless the higher-ranking document expressly permits it.
3.5 The version of each incorporated document applicable to you is the version presented at signup or later validly amended in accordance with these Membership Terms. Forever Frozen will retain a record of the versions accepted by you.
3.6 A later policy amendment does not retrospectively alter your core Membership price, Selection Limit, cancellation rights or included delivery unless the change is made in accordance with clause 28.
3.7 The Teljoy Terms govern Appliance ownership, possession, delivery, acceptance, support, servicing, repairs, replacement, risk, loss, theft, return, collection, recovery and any ownership transfer. These Membership Terms do not replace, reproduce or amend the Teljoy Terms.
4.1 To apply, you must be at least 18 years old, have legal capacity, apply in your own name, provide complete and accurate information, use an authorised payment method and hold or create a Forever Frozen customer account.
4.2 At initial application, your Nominated Delivery Address must fall within a Qualifying Same-Day Delivery Zone.
4.3 We may decline an application where eligibility, payment, identity, serviceability, fraud-risk, Teljoy approval or lawful supply requirements are not met.
4.4 We may decline a new application from a former Member where there was fraud, identity misuse, serious or repeated breach, unresolved debt, payment abuse, staff abuse or another material commercial or safety risk.
5.1 The monthly Membership fee is paid for access to the recurring service package included in your Membership Tier. Depending on the tier, that package may include:
5.2 The Selection Limit defines the maximum combined current selling prices of eligible meals that may be included in your monthly meal selection. It is not cash, stored value, a deposit, a voucher, a gift card or separately purchased credit.
5.3 At signup, you select the Membership Tier, Appliance option if applicable, total monthly Membership fee and Selection Limit presented to you.
5.4 One total monthly Membership fee is payable to Forever Frozen. We do not provide a breakdown of our internal commercial allocation or arrangements with Teljoy or other suppliers.
5.5 Your accepted Membership Tier, total monthly Membership fee, Selection Limit, Appliance option, first payment and billing dates will be recorded in your application or confirmation record.
5.6 Members in the same Membership Tier may pay different total monthly Membership fees where an individual address-based price variation has been accepted under clause 16.
6.1 A submitted application is subject to successful payment and our acceptance. An Appliance-Linked Membership is also subject to Teljoy’s identity, credit, affordability, compliance, stock and serviceability processes.
6.2 Payment to Forever Frozen or selection of a Meals-Only Option does not guarantee Teljoy approval or Appliance delivery.
6.3 For an Appliance-Linked Membership, you must separately accept the Teljoy Terms and authorise the submission of relevant personal information to Teljoy for the application and Appliance arrangement.
7.1 If Teljoy declines the Appliance application, we may offer you a Meals-Only Option within an available Silver, Gold or Platinum Membership Tier. The offer will disclose the revised Membership Tier, monthly Membership fee, Selection Limit, Activation Date, first Billing Date and treatment of the initial payment. Conversion occurs only after you expressly accept the revised terms within five Business Days. If you decline or do not respond, we may cancel the application and refund the initial payment.
7.2 If Teljoy requires further information, you must provide it within five Business Days or within an extension we approve while you are actively engaging with the process. If the application remains incomplete, we may treat it as withdrawn and refund the initial payment.
7.3 If the selected Appliance is unavailable or successful Appliance delivery has not been confirmed within 30 calendar days after Teljoy approval, we will contact you. You may elect to continue waiting for an agreed further period, accept a disclosed substitute subject to your express acceptance and Teljoy approval, move to a Meals-Only Option within an available Silver, Gold or Platinum Membership Tier after accepting the revised terms, or cancel for a refund of the initial payment.
7.4 We will not extend the waiting period beyond 30 calendar days after Teljoy approval without your express agreement. If you do not agree to continue waiting and do not accept another option under clause 7.3, we will cancel the pending application and refund the initial payment.
8.1 A Membership selected with a Meals-Only Option activates when the initial payment has cleared and we confirm activation.
8.2 An Appliance-Linked Membership activates only after the initial payment has cleared, Teljoy has approved the application and Teljoy has confirmed successful Appliance delivery to Forever Frozen.
8.3 For an Appliance-Linked Membership, the Activation Date is the date on which Teljoy’s confirmation of successful Appliance delivery is received by Forever Frozen.
8.4 The full monthly selection entitlement for the first Billing Cycle becomes available on activation and is not prorated. After your initial payment has cleared, we may permit you to create and submit your first monthly meal selection before activation. Any such order will be held and will not be released for fulfilment until the Appliance-Linked Membership activates under clause 8.2.
8.5 The first recurring Billing Date will be the first 25th day of a month falling at least 30 calendar days after activation. If that date is not a Business Day, processing may occur on the next Business Day. The first Billing Cycle ends immediately before that first recurring Billing Date.
9.1 You authorise Forever Frozen and its payment service providers to collect the total monthly Membership fee from your selected payment method on each Billing Date until the Membership ends or the authority lawfully terminates.
9.2 You must keep valid payment details and sufficient funds available. Payment processing dates may shift to the next Business Day where reasonably necessary.
9.3 A payment is treated as successful only when cleared and not reversed, charged back or disputed successfully.
10.1 You must create and authorise one recurring monthly selection of eligible meals whose combined current selling prices do not exceed the Selection Limit for your Membership Tier.
10.2 Your authorised recurring selection repeats for each paid Billing Cycle unless you amend it before the Production Cut-off.
10.3 Forever Frozen may plan production, stock allocation, order administration and fulfilment based on your authorised recurring selection.
10.4 Your monthly selection constitutes the meal package for that Billing Cycle and will be fulfilled as one scheduled order. The Selection Limit may not be spent down across multiple separate orders.
10.5 Once the monthly selection is confirmed or the Production Cut-off has passed, any unused selection capacity falls away. It does not remain as an account balance, carry forward, become cash, create a voucher or give rise to a refund.
11.1 You are responsible for selecting the meals and quantities and for checking suitability, ingredients and allergen information relevant to you or the intended consumer.
11.2 You may amend the recurring selection at least five Business Days before the scheduled dispatch or another Production Cut-off communicated to you. We may accept a later amendment where operationally practical, but are not obliged to do so.
11.3 A change submitted after the Production Cut-off may apply only from the following Billing Cycle unless we agree otherwise.
11.4 Forever Frozen will not create a meal selection for you or remove, reduce or substitute selected meals merely to force a basket within the Selection Limit without your approval.
11.5 The selling prices applicable to a monthly selection are fixed at the Production Cut-off for that Billing Cycle. A price change after that cut-off applies only to a later Billing Cycle.
11.6 If your saved recurring selection would exceed the Selection Limit for a future Billing Cycle, we will notify you before the applicable Production Cut-off. You must amend the selection or agree to pay the full excess before fulfilment. We will not remove, reduce or substitute selected meals merely to bring the selection within the Selection Limit without your approval.
11.7 If the matter remains unresolved at the Production Cut-off, the monthly selection will be held and will not be released for fulfilment until you amend it or pay the required excess. You will not lose the selection entitlement merely because the delay was caused by a price change notified after the previous Production Cut-off.
12.1 Your monthly meal selection must have a total current selling price of at least R750.
12.2 You may add further eligible meals to the monthly selection above the Selection Limit by paying the full excess amount using an accepted payment method.
12.3 The monthly meal package is released for picking, packing and dispatch only when the full current selling price is covered by the Selection Limit and any required add-on payment.
12.4 Any material increase in the minimum order value for an existing Member must follow the material-change process in clause 28.
13.1 For a Nominated Delivery Address within a Qualifying Same-Day Delivery Zone, same-day delivery is included at no additional charge where the monthly meal selection meets the minimum order value and the Shipping Policy requirements. For a first meal order submitted before an Appliance-Linked Membership activates, the normal same-day delivery timing applies only once Teljoy’s successful Appliance delivery confirmation has been received and the Membership has activated, not from the time the held order was originally submitted. If activation occurs after the applicable same-day cut-off, the order will be scheduled for the next applicable delivery day in accordance with the Shipping Policy.
13.2 Delivery availability, cut-off times, receipt obligations, failed deliveries, frozen-product handling and other operational rules remain subject to the Shipping Policy.
13.3 The Shipping Policy may regulate operational delivery matters, but it may not materially alter an existing Member’s minimum order value, included delivery or qualifying service area except through clause 28.
14.1 If you cancel the monthly meal selection before dispatch and we accept the cancellation, you may submit a replacement selection before the applicable Production Cut-off. If the cut-off has passed, the monthly selection entitlement ends for that Billing Cycle unless Forever Frozen caused the delay or failure.
14.2 Cancellation of the Membership does not cancel a meal order already dispatched. A dispatched order remains governed by the Shipping Policy, Return and Refund Policy and rights that cannot lawfully be excluded.
15.1 If you properly selected or authorised meals but Forever Frozen cannot fulfil all or part of the monthly meal package for a stock, system, operational, delivery or other reason attributable to Forever Frozen, you will not lose the affected selection entitlement merely because the Billing Cycle ends.
15.2 For the affected meals, you may choose one of the following, subject to availability and applicable law:
15.3 A remedy under this clause is limited to the affected meals and does not extend any unaffected part of the original monthly selection. Any refund or replacement selection entitlement is calculated using the prices fixed for the confirmed monthly selection at the Production Cut-off for that Billing Cycle.
16.1 You must notify Forever Frozen before changing the Nominated Delivery Address and provide complete and accurate address information.
16.2 If the new address falls outside a Qualifying Same-Day Delivery Zone, we may assess whether the Membership can reasonably continue at that address.
16.3 We may offer continuation at a revised total monthly Membership fee that includes delivery to the new address. The offer will state the revised fee and the deadline for acceptance, linked to the cut-off for the next scheduled delivery.
16.4 The revised fee applies only after you accept it in writing. Once accepted, it remains unchanged until varied again in accordance with these Membership Terms.
16.5 While serviceability or the revised fee remains unresolved, we may suspend the next delivery but will not collect a new monthly Membership fee.
16.6 We will complete the assessment as soon as reasonably practicable. A delay attributable to Forever Frozen will not cause you to lose an existing paid monthly selection. We will preserve, replace or refund the affected entitlement as appropriate.
16.7 If you decline the revised fee, do not accept it before the applicable delivery cut-off, or the new address cannot reasonably be serviced, we may cancel the Membership under clause 24 without requiring payment for an additional Billing Cycle.
17.1 You pay the total monthly Membership fee to Forever Frozen. Forever Frozen administers any payment due to Teljoy under the separate commercial arrangement between Forever Frozen and Teljoy.
17.2 If a recurring payment fails, we may retry payment and send service communications. Meal fulfilment and the right to a monthly meal selection may be suspended while payment remains unresolved. No monthly meal selection entitlement arises for an unpaid Billing Cycle.
17.3 Retries for the failed meal-Membership cycle stop when that Billing Cycle ends. The Membership remains suspended until a valid cleared payment starts a new Billing Cycle or the Membership is cancelled.
17.4 If a payment relating to a closed Billing Cycle unexpectedly settles after that cycle has ended, we will determine the correct treatment by reference to the actual payment allocation and any amount lawfully due under the separate Teljoy arrangement. Any portion received for a Forever Frozen meal-service cycle that was not supplied will be refunded or, with your agreement, converted into an additional monthly selection entitlement calculated by reference to the Selection Limit that applied to the missed cycle. Any Appliance-related amount lawfully due will be dealt with under the Teljoy Terms and agreed payment arrangements.
17.5 If your payment fails, Forever Frozen may notify Teljoy. Teljoy may then exercise its rights under the Teljoy Terms, including cancellation of the Appliance arrangement, payment recovery, restrictions on continued use, return, collection or recovery of the Appliance. Forever Frozen and Teljoy will not recover the same amount twice.
18.1 We may temporarily suspend Membership access where reasonably necessary to investigate suspected fraud, identity misuse, payment abuse, account compromise, material breach, safety concerns or another material commercial or security risk.
18.2 We will begin the investigation promptly, request reasonably required information without unreasonable delay and, where legally and operationally possible, tell you the general nature of the concern.
18.3 If the investigation remains unresolved for an extended period, we will provide reasonable progress updates and conclude the investigation as soon as reasonably practicable.
18.4 If you are cleared, we will restore access where a reasonable part of the Billing Cycle remains. If insufficient time remains, we will provide an additional selection entitlement equal to the affected amount, valid for 30 calendar days, or refund that amount.
19.1 A pause postpones the Forever Frozen meal Membership only. The separate Teljoy Appliance arrangement remains in force during the pause unless Teljoy expressly agrees otherwise under the Teljoy Terms.
19.2 You may request a one-month pause by email at least five Business Days before the next Billing Date, after completing at least three paid Billing Cycles.
19.3 A maximum of two one-month pauses is permitted in any rolling 12-month period. Pauses will ordinarily not be consecutive unless we approve an exception.
19.4 The Membership automatically resumes after the approved pause. No monthly meal selection is provided for the paused Billing Cycle.
19.5 During an approved pause, you will pay only the applicable pause fee to Forever Frozen for the paused Billing Cycle. The monthly pause fee is R100 where no Appliance is included; R199 where the selected Appliance is the approved air fryer; R299 where the selected Appliance is the approved chest freezer; and R399 where both approved Appliances are included.
19.6 The pause approval email will confirm the normal monthly Membership fee, the applicable pause fee, that no meal package will be supplied, and that the Appliance arrangement continues. No separate Teljoy payment is expected from you during a properly approved and paid pause unless the agreed payment model is changed and disclosed to you in writing.
19.7 Forever Frozen will continue to administer the Teljoy-related payment under its commercial arrangement with Teljoy. If you fail to pay the pause fee, we may suspend the Membership and notify Teljoy of the default.
20.1 An approved upgrade ordinarily takes effect from the next Billing Date after any required payment, Teljoy approval, Appliance action and revised terms are completed.
20.2 A downgrade requires at least 30 calendar days’ written notice and takes effect prospectively once you have complied with all reasonable Appliance return, access and cooperation requirements communicated to you. You will not remain liable for the higher Forever Frozen Membership Tier solely because Teljoy or another service provider delays collection or completion after you have fulfilled those obligations.
20.3 There is no automatic mid-cycle recalculation or refund for a tier change unless we expressly agree or the law requires it.
20.4 Each newly supplied Appliance may have its own activation, qualifying and ownership-transfer treatment under the Teljoy Terms.
21.1 Every Appliance remains Teljoy’s property unless and until Teljoy validly transfers ownership under the Teljoy Terms.
21.2 Forever Frozen does not become the owner, lessor, repairer, insurer or Appliance-support provider merely because the Appliance forms part of the Membership package or Forever Frozen pays Teljoy under a separate commercial arrangement.
21.3 All Appliance support matters must be handled under the Teljoy Terms, including delivery support, acceptance, installation where applicable, faults, servicing, repairs, replacement, risk cover, loss, theft, return, collection, recovery and ownership transfer.
21.4 Forever Frozen may route or assist with an enquiry but does not assume Teljoy’s contractual duties.
22.1 Our processing of personal information is governed by the Privacy Policy and applicable law. Forever Frozen and Teljoy process personal information in accordance with their respective privacy notices and legal responsibilities.
22.2 For an Appliance-Linked Membership, we may share with Teljoy the personal information reasonably necessary to process and administer the Appliance arrangement, including:
22.3 That information may be used only for lawful purposes connected with the application, administration, servicing, risk management, collection, recovery, enforcement and legal compliance relating to the Appliance arrangement.
22.4 Nothing in these Membership Terms is intended to prevent Teljoy from lawfully exercising its reasonable rights or practically managing the Member and Appliance under the Teljoy Terms.
22.5 You must keep your identity, contact, payment, delivery and Appliance-location information accurate and current.
23.1 You may give cancellation notice at any time. A valid cancellation notice given during the first Billing Cycle takes effect at the end of that first Billing Cycle, unless applicable law requires an earlier effective date.
23.2 If a valid cancellation notice is sent before the Cancellation Cut-off, we will not submit the next recurring payment instruction and cancellation takes effect at the end of the Current Paid Billing Cycle.
23.3 If the next recurring payment instruction was submitted before the valid cancellation notice was sent and that payment clears, cancellation takes effect at the end of the newly paid Billing Cycle. If the submitted payment fails, no retry will be initiated after the valid cancellation notice and the Membership ends at the close of the last successfully paid Billing Cycle. No automatic pro-rata refund applies except where required by law or expressly approved by Forever Frozen.
23.4 A cancellation request must be sent by email to info@foreverfrozen.co.za from the email address registered to your account. We may accept a request from another email address only after satisfactory identity verification.
23.5 The cancellation notice is effective when successfully sent, unless the sender receives a bounce-back, delivery-failure message or another clear indication that it was not delivered.
23.6 We will confirm the request by return email and state the applicable Cancellation Cut-off, effective cancellation date, whether a further payment instruction had already been submitted, and the final date for completing or receiving the monthly meal package for the Current Paid Billing Cycle.
23.7 We will not initiate a further payment retry after receiving a valid cancellation request.
23.8 Cancellation of the Membership does not cancel, rescind, replace or invalidate the separate Teljoy agreement. You remain bound by the Teljoy Terms and any continuing obligations relating to the Appliance.
23.9 When an Appliance-Linked Membership ends, Forever Frozen will notify Teljoy of the effective cancellation date. Teljoy will then deal directly with you regarding any continued use, payment, return, collection or recovery of the Appliance under the Teljoy Terms. Any direct continuation is subject to Teljoy’s approval and terms and is not guaranteed by Forever Frozen. If continuation is not offered, you must comply with Teljoy’s lawful instructions regarding return, collection or recovery of the Appliance.
24.1 We may cancel or terminate the Membership where:
24.2 Where a breach can be remedied, we will give reasonable written notice and an opportunity to remedy it, unless immediate action is reasonably necessary to address a serious fraud, security, payment-abuse or programme-abuse risk, protect another person, or protect the payment system.
24.3 Immediate suspension or termination may apply for serious fraud, deliberate abuse, unlawful conduct, a serious safety risk or another serious breach that cannot reasonably be cured, subject to applicable law.
24.4 If termination is not attributable to you, the treatment of the Current Paid Billing Cycle depends on what has already been supplied. If the monthly meal package has been fully supplied, no further meal-related remedy is due for that cycle. If it has not been supplied, you may choose a replacement monthly selection opportunity or a refund. If only part was supplied, the replacement or refund applies only to the unsupplied part and is calculated using the selling prices fixed for the confirmed selection at the Production Cut-off for that Billing Cycle.
24.5 Where the basis for termination is disputed, you may use the complaints process before a final adverse outcome, except where immediate suspension is reasonably necessary.
24.6 Termination does not remove accrued obligations, dispatched orders or continuing Teljoy rights and duties.
25.1 On receiving satisfactory proof of a Member’s death or legal incapacity, Forever Frozen will stop its own future Membership billing at the earliest practical date and close or adjust the Membership as appropriate.
25.2 Teljoy will separately determine the treatment of any Appliance under the Teljoy Terms and applicable law.
26.1 Membership-fee refunds are available only where these Membership Terms expressly provide, Forever Frozen approves a refund, or applicable law requires it.
26.2 Forever Frozen will initiate an approved refund within five Business Days after the refund is approved or the relevant cancellation or remedy is confirmed. Your bank, card issuer or payment provider may require additional processing time before the amount appears in your account.
26.3 A duplicate or erroneous payment will be investigated and corrected. We may require reasonable information to trace the transaction and verify the payer.
26.4 A chargeback or payment reversal does not automatically cancel the Membership or remove an amount lawfully owing. We may suspend the Membership while the dispute is investigated.
27.1 Any cooling-off, cancellation, refund, quality, disclosure or other consumer right that applies compulsorily under law remains available to you.
27.2 These Membership Terms do not create any additional voluntary cooling-off period beyond rights that apply compulsorily under law.
27.3 Compulsory rights may apply differently to the Forever Frozen Membership, a dispatched meal order and the separate Teljoy Appliance arrangement.
27.4 The exercise of a compulsory right in relation to Forever Frozen does not by itself cancel or invalidate the separate Teljoy agreement, except to the extent applicable law or the Teljoy Terms provide otherwise.
28.1 We may change future Membership fees, benefits, service areas or these Membership Terms where reasonably necessary for commercial, operational, legal, supplier or programme reasons.
28.2 A materially adverse change includes an increase in the total monthly Membership fee, a reduction in the Selection Limit, an increase in the minimum order value, removal of included delivery, a material reduction in the service area, an increase in pause fees, a material worsening of cancellation consequences, or a material change in Appliance-related obligations administered through Forever Frozen.
28.3 For a materially adverse change affecting an active Membership, we will give at least 30 calendar days’ written notice or one full Billing Cycle’s notice, whichever is longer, unless a shorter period is required by law or is reasonably necessary to address fraud, safety, security or a legal requirement.
28.4 You may reject a materially adverse change and cancel before it takes effect. If you do not cancel and continue the Membership after the effective date, the amended terms will apply, except where applicable law or the nature of the change requires express acceptance.
28.5 Where express acceptance is required, silence or continued use does not constitute acceptance.
28.6 An individually accepted revised fee under clause 16 remains unchanged until varied again under this clause or by a further accepted address-based offer.
29.1 The approved Appliance models are listed in Schedule 1.
29.2 The exact Appliance brand and model selected or supplied must be recorded in the application, signup confirmation or Teljoy record.
29.3 A substitute model may be supplied only after the proposed substitution and any effect on price or benefits have been disclosed to you, you have expressly accepted it, and Teljoy has approved the substitution where required.
30.1 We may send transactional and service communications by email, customer-account message, WhatsApp, SMS or another contact channel provided by you. These may concern applications, payments, vetting, activation, meal selection, delivery, defaults, pauses, changes, cancellation or Appliance referrals.
30.2 Formal notices under these Membership Terms must be sent by email. Forever Frozen’s formal-notice address is info@foreverfrozen.co.za. Your formal-notice address is the email address registered to your account.
30.3 A formal email notice is deemed received on the Business Day on which it becomes capable of being retrieved, provided it is sent before 17:00 South African Standard Time. If sent after 17:00 or on a non-Business Day, it is deemed received on the next Business Day, unless the sender receives a bounce-back or other delivery-failure notification.
30.4 The cancellation-specific rule in clause 23.5 applies to a Member cancellation notice.
30.5 Telephone calls, account messages, chat, WhatsApp and SMS may supplement a formal notice but do not by themselves constitute formal notice.
31.1 You may submit a complaint to Forever Frozen at info@foreverfrozen.co.za. We will acknowledge it within two Business Days and provide a reference number.
31.2 Complaints relating to Membership, billing, meal selection, fulfilment or delivery will be handled by Forever Frozen.
31.3 Complaints relating solely to the Appliance will be referred to Teljoy or handled in accordance with the Teljoy Terms.
31.4 If a complaint reasonably involves both Forever Frozen and Teljoy, Forever Frozen will coordinate the initial handling and assist you in identifying the responsible party.
31.5 We aim to provide an initial substantive response within five Business Days. If the complaint cannot be resolved within that period, we will provide reasonable progress updates and may extend the investigation where the matter involves Teljoy, a payment provider, suspected fraud, a technical issue or another third party. An unresolved complaint may be escalated internally under our complaints procedure.
31.6 Nothing in this clause limits any right you may have to approach an applicable consumer body, regulator, ombud, tribunal or court.
32.1 A party is not responsible for delay or failure caused by an event outside its reasonable control, to the extent performance is prevented or delayed, including severe weather, fire, flood, transport disruption, civil disturbance, strike, government action, public-health emergency, power failure, network failure, payment-system failure, courier disruption or supplier disruption.
32.2 The affected party must take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.
32.3 This clause does not remove rights or remedies that cannot lawfully be excluded. Clause 15 applies where you have paid and Forever Frozen cannot fulfil the selected or authorised monthly meal package.
33.1 To the extent permitted by law, Forever Frozen is not liable for loss that is too remote, was not reasonably foreseeable when the Membership was entered into, or results from circumstances outside Forever Frozen’s reasonable control.
33.2 Forever Frozen is not responsible for Teljoy’s independent acts or omissions in matters allocated exclusively to Teljoy under the Teljoy Terms, except to the extent that Forever Frozen is legally responsible for its own representations, instructions, conduct or failures.
33.3 Nothing in these Membership Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, gross negligence, negligence or other conduct causing death or personal injury where liability cannot lawfully be excluded, food-safety obligations, defective products or services, or any compulsory consumer remedy.
34.1 A failure or delay in enforcing a right is not a waiver of that right.
34.2 If a provision is unlawful or unenforceable, it must be limited or severed only to the minimum extent necessary. The remaining provisions continue to apply.
34.3 Headings are for convenience. “Including” means including without limitation. A reference to legislation includes amendments and replacement legislation.
34.4 These Membership Terms must be interpreted in plain language and consistently with applicable consumer-protection law.
34.5 No oral statement, informal communication or representation changes these Membership Terms unless confirmed in writing by a person authorised to bind the relevant party.
34.6 Nothing in clause 34.5 excludes or limits responsibility for a representation, marketing statement, disclosure or omission for which a party is responsible under applicable law.
35.1 These Membership Terms are governed by the laws of the Republic of South Africa.
35.2 A dispute may be brought before any court, ombud, tribunal, regulator or consumer body with jurisdiction. Nothing in these Membership Terms requires you to waive a forum or remedy that cannot lawfully be waived.
36.1 This Membership programme is operated by Forever Fresh Foods (Pty) Ltd, registration number 2016/132807/07, VAT number 4210295384, trading as Forever Frozen.
36.2 Physical address: Unit 1A, 2 Erica Way, Somerset West Business Park, Somerset West, Western Cape, 7130, South Africa.
36.3 Email: info@foreverfrozen.co.za. Telephone: 087 550 1579.
Schedule version 1.0 | Effective date: 1st September 2026
S1.1 The exact selected Appliance model must be shown in your application or confirmation record. Teljoy remains the owner and Appliance Service Provider unless ownership is validly transferred under the Teljoy Terms.
S1.2 A proposed substitute must be disclosed to and expressly accepted by you before supply and remains subject to Teljoy approval where applicable.
| Appliance | Brand and model | Description | Colour |
|---|---|---|---|
| Air fryer | Defy DAF 4360 | Defy air fryer | Black |
| Chest freezer | Defy DMF511 | Defy chest freezer | White |
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